What is a service agent?
What is a service agent? “Service agent” means any person employed by a service agency to repair a commercial device. Device means any weighing or measuring equipment, contrivance, or instrument used, for determining weight or measure, that is used for commercial purposes.
What is the difference between customer service and agent?
A customer support agent's role is more about improving the customer experience than interacting transactionally with the customer. Customer support professionals use customer service skills, but that's only one part of their job.