What if travel agency won't refund my money?
What if travel agency won't refund my money? If you contact the airline or ticket agent to obtain a required refund and you are refused that refund, you should file a complaint against the airline or ticket agent with the Department at https://secure.dot.gov/air-travel-complaint.
Do travel agents charge a cancellation fee?
Travel agents can charge a cancellation fee that reflects the reasonable costs of making the booking to start with and then cancelling it. What constitutes a reasonable fee is a grey area.
What are the rules for a refund?
Customer Returns and Refunds Under Federal Law While many retailers have decided this makes for the best business practice, they aren't legally required to accept returns. Rather, retailers are required to accept returns only if the sold good is defective or if they otherwise break the sales contract.
What to do if scammed by travel agency?
Complaints about travel agents and travel agencies If you are using an online booking service, complain to their customer service department. If your complaint is not resolved, you can contact: The state consumer protection office where you live or where the travel company is located. Your local Better Business Bureau.
What to do if travel agent refuses refund?
If you contact the airline or ticket agent to obtain a required refund and you are refused that refund, you should file a complaint against the airline or ticket agent with the Department at https://secure.dot.gov/air-travel-complaint.
Can you sue an airline for not refunding your money?
If an airline is not honoring its refund policies or the airline's refund policies seem unfair or deceptive consider suing the airline in small claims court. In small claims court, the judge will be the ultimate decider of whether an airline's refund terms are fair or enforceable.
Can I complain to IATA?
Can IATA help me with my airline/travel agency complaint? ?While we serve the airline industry, we are not a regulatory body, and cannot intervene in service disputes or other commercial matters involving airlines or agents and their customers.