What if my Uber account is being used by someone else?
What if my Uber account is being used by someone else? If you suspect that someone else used your account or there is suspicious account activity, you can contact us at the link below to have us help manually review your account.
Can I call Uber without the app?
We all know that not everyone is comfortable using a phone or an app to call an Uber, Uber CEO Dara Khosrowshahi said during the showcase. Like my mother-in-law and for her, we have a product that's incredibly easy to use. Customers can request a ride by dialing 1-833-USE-UBER.
Can you email Uber?
Uber doesn't have email support. You can contact them by their app.
How do I stop someone using my Uber account?
If you think someone might have gotten hold of your login details for any reason, or if something unusual appears in your account, you should change your password right away – and changing it is easy: From the app, open the menu bar. Tap Settings. Tap on your details and then select Password to change it.
How do I track someone on Uber?
- You'll first need to select Share your trip, then Share my ride.
- Then click Add to select one of your phone contacts.
- Then Share to allow them to track your trip door-to-door.
Why does Uber keep taking money from my account?
We issue authorization holds as a way to better protect against fraud that may result from unauthorized card usage. You may see an authorization hold if you recently added a new payment method, or if you haven't used Uber in a while.
Can I delete my Uber account and make a new one?
If you delete it yes you can some day create a new one with the same mobile number. You can NOT have 2 accounts with the same number. If you delete it you'll loose any credits you have accumulated.
Can two phones use the same Uber account?
You can use the same account on different devices as long as they are both registered in your name. To switch between devices, open the Uber app and go to Menu > Profile > Uber Accounts. You will then see a list of devices that are registered to your account. Tap on the device you want to use and you're good to go!
Can I use the same Uber account in different countries?
Yes. If a city you visit has Uber, you can request rides there just like you would back home. Please note that your phone will need access to Wi-Fi or cellular data. Before you depart, it's a good idea to contact your mobile phone carrier and confirm where you're planning to travel.
Can a husband and wife do Uber together?
You can easily be found out as the rider may report you to Uber fairly easily. Some drivers prefer to have someone else for safety purposes, say a female working odd hours, but this is still not allowed unfortunately.
What happens during an Uber investigation?
Uber uses software to detect accounts that might be engaging in fraudulent activity. Then, a specialised team manually reviews each case before deciding if fraudulent activity has taken place.
Can my boyfriend use my Uber account?
It can also help you order Uber rides for another person outside the family, as who you add to your Uber family account is up to you – you can use your Uber account for a friend, a relative, a nanny or anyone who you want on it. Just head to the “Settings” section of the Uber app to set up a Family Profile.
How long does Uber investigation take?
A typical case is resolved within three to five days, she said. Even the strikes system can be superseded by Uber executives who may be motivated to keep as many drivers on the road as possible, investigators said.
How do I contact Uber customer service?
- Tap Help in the app menu.
- Find the topic matching your concern.
- Let us know how we can help.
What happens when Uber flags your account?
We will notify you if we detect fraudulent behaviour on your account, explaining the activity that we have detected. Engaging in fraudulent activities, even once, can lead to permanent deactivation from the platform.
Can my wife ride with me while I Uber?
You can not bring anyone with you while doing Uber / Lyft passenger trips. You CAN however bring whoever you'd like with you on UberEats trips.
Can police track Uber?
Uber is committed to protecting the privacy and security of our users' data. With limited exceptions like emergencies, we require a valid and sufficient legal process from official government agencies before we disclose any information about our users.