What if my hotel hasn't refunded my deposit?
What if my hotel hasn't refunded my deposit? If the hotel won't give your deposit back and you believe the charges are bogus, then it's time to take action. First, contact the hotel directly and explain why you think they should return your deposit. Be sure to provide any evidence that supports your claim if possible.
Do hotel incidentals get refunded?
Typically, hotels will refund your deposit and any unused incidental fees after you check out. The hotel staff will assess the room for any damages or missing items, and if everything is in order, they will initiate the refund process.
How long does it take to get a refund from hotels com?
Typically the refund will be approved by Hotels.com, and then transferred to your bank account. Your bank account or third party payment app will take care of the rest, and it can take up to seven days to have the credit posted to your account and up to two billing cycles to have it show on the bank statement.
Why do hotels take so long to refund deposit?
For example, some hotels may require additional paperwork or verification before issuing a refund. Additionally, if you paid with a credit card it could take longer for your bank to process the transaction and issue your funds back into your account.
Can I dispute a hotel charge?
The credit card issuer will contact the merchant (hotel) to investigate the disputed charge. The issuer will likely rule in your favor if the hotel cannot prove the charge was valid. Remain engaged throughout the investigation and provide any additional documentation needed.
How much do hotels authorize for incidentals?
On average, hotel incidental charges can range from $25 to $100 per day, but this can be higher in luxury hotels or during peak travel seasons. It's essential for guests to review their hotel's policies and inquire about any potential incidental charges during check-in to avoid surprises on their final bill.
Can a hotel charge an empty debit card?
Not immediately - since the debit card is empty, they can not pull payment from it. That doesn't mean you don't owe it, though, and they can and will pursue payment until it is collected. Best case, the debt collects interest until you pay it, and that's it.
How long does it take for hotels to charge your debit card?
Some hotels may charge your card immediately upon check-out, while others may take a few days to process the payment. You can usually find information about the hotel's billing policies on their website or by contacting the front desk.
How long can a hotel hold a deposit?
Generally speaking, a hold will be released within 24 hours of checking out. But sometimes, it can take up to a week to see the charge disappear. Why does this happen? You might be tempted to blame the hotel, but it actually comes down to the card issuer.
How do you escalate a hotel complaint?
If you feel your issue was not resolved, contact the regional manager or another senior executive if the hotel or motel is part of a chain. Depending on the type of complaint, if it is not resolved, you may also contact the local health department or the state consumer protection office.
Can a hotel keep your money?
Some hotels provide full refunds even if you cancel just a day in advance. Others may keep a percentage of your room rate if you cancel on short notice. But if the hotel's written rules indicate it won't provide refunds for customer-canceled rooms, you may have a tough time getting your money back.