What happens if I lose my plastic Railcard?
What happens if I lose my plastic Railcard? If you bought it at a station, provided you can produce the completed Receipt portion of your original application form, then you can apply for your lost or damaged Railcard to be replaced at any staffed station ticket office.
Do I need a photo for a plastic Railcard?
You do not need a photo if you have ordered a 'Plastic' Network Railcard.
How long does it take to get a plastic Railcard?
Once your online payment has been successful you will receive an email confirmation and acknowledgement of your application number (this confirmation cannot be used to buy discounted tickets). If you have ordered a plastic Railcard, please allow 5 working days for delivery.
Can I replace my plastic Railcard with a digital one?
You cannot swap a plastic Railcard to a digital Railcard. However, when the time comes to renew your Railcard you can do this online and choose to have a digital Railcard.
Can you use a Railcard without the card?
Digital Railcards are stored within the Railcard app on your smart phone or tablet, meaning there's no need to carry the physical card around with you. They can be stored on up to two devices and used quicker than plastic Railcards as they do not need to be sent in the post.
Can I put a physical Railcard on my phone?
Unfortunately you can only have one version of your Railcard – either plastic or digital.
Can railcards be bought at the station?
Yes. You can buy a 1-year Family & Friends Railcard over the counter at all staffed station ticket offices.
Do I need a physical copy of my Railcard?
Using your Railcard You can get your Railcard in a digital format to be stored in the National Rail Railcard app on your phone or tablet, or as a physical card. You can use your Railcard to buy tickets online, at a ticket office, from a ticket machine, and over the phone.
How do I manage my lost Railcard?
If you bought your Railcard online, please go to 'Manage my Railcard' on the website homepage to log in to your account and apply for a replacement. Once logged in, click on 'Details' under your active plastic Family & Friends Railcard, then click on 'Replace Railcard (Lost or stolen)'.
Can you get a physical copy of a digital Railcard?
You can get your Railcard in a digital format to be stored in the National Rail Railcard app on your phone or tablet, or as a physical card. You can use your Railcard to buy tickets online, at a ticket office, from a ticket machine, and over the phone.
How can I travel without a Railcard?
If you are travelling by train on a ticket with a Railcard discount, you must travel with your valid Railcard. If you forget your Railcard you will either be required to buy a new ticket or you may on certain services be liable for a Penalty Fare.
How long does a plastic Railcard take to arrive?
If you have ordered a plastic 16-25 Railcard online, please allow up to 5 working days for delivery. If you paid for 'Special Delivery' and placed your order before 15:45pm, your Railcard will be delivered within two days (Monday to Thursday) or three days (Friday to Sunday).
What happens if I lose my digital Railcard?
In the unfortunate scenario where you lose your device, you can simply add your digital Railcard to a new device. If your Railcard is already associated to two devices, please log in to your account and you will find an option to Manage your devices for any active Railcards you own.
How do I get a plastic Railcard?
To buy online, simply click 'Buy Now' on the website homepage and follow the instructions on the screen. Under 'Choose the type of Railcard you would like' you can select if you want a 'Digital' or a 'Plastic' Railcard. You will be asked to provide a digital passport-style photo if you select 'Digital'.