What happens if I decline a buyers cancellation request?
What happens if I decline a buyers cancellation request? If you decline or if the order has already shipped out, the buyer will then have to wait till the item is delivered before starting a return request. As long as they haven't yet shipped the product, eBay encourages sellers to accept a buyer's cancellation request.
What to do when buyer wants to cancel order?
As the seller, you have every right to accept the request from the buyer to cancel the confirmed order, but if you do so, the order is cancelled without recourse back to the buyer. The contract is simply voided altogether.