What does guest services include?
What does guest services include? The primary duties of the guest service representative are to assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner.
What is the role of a guest service assistant?
They are responsible for creating a positive experience by answering questions, providing information, and resolving complaints. They may also handle reservations, check-ins, and check-outs. Guest service assistants must have excellent communication and interpersonal skills.
What are the 2 basic duties as guest service manager?
Guest Service Manager Responsibilities: Ensuring that the check-in and check-out process runs as smoothly as possible and that guests are escorted to the correct room. Responding to requests or complaints made by guests in a professional and polite manner in order to guarantee customer satisfaction.
What are the skills of a guest service agent?
- Excellent communication and interpersonal skills.
- Ability to handle multiple tasks simultaneously.
- Strong problem-solving skills.
- Proficiency in Microsoft Office.
- Flexibility to work different shifts, including weekends and holidays.
- High school diploma or equivalent.
Is guest services part of front office?
Sometimes referred to as a guest services representative or a guest relations manager, the job usually forms part of the hotel front office department.
What is the difference between concierge and guest services?
The concierge's job is more about helping you enjoy the area you're visiting. If you want to know which restaurants are nearby, the front desk often has menus you can look at. But if you want a recommendation for an elegant, out-of-the-way spot or a cozy Irish pub, you contact the concierge.
Is guest service the same as front desk?
The first person a guest meets when checking into a hotel is the guest service agent, sometimes also called a front desk clerk, front office agent, or guest service representative. As a guest service agent, you are responsible for the comfort of your guests.