What does a receptionist do at a 5 star hotel?

What does a receptionist do at a 5 star hotel? Their duties may include greeting guests as they come in, managing the check-in and check-out process, answering questions and requests, and helping with administrative tasks at the front desk. The hotel receptionist must be trustworthy and able to work well with little direct supervision.

What is your greatest strength as a hotel receptionist?

Customer service skills, patience and tact. The ability to be calm and well organised, even when working under pressure. IT skills; most hotel booking and billing systems are operated through specialist computer software. The ability to handle cash, credit/debit cards and foreign currency.

How do hotel receptionists answer calls?

Greet your caller graciously. “Hello” doesn't cut it. Begin with something nice like “Thank you for calling,” end with a “How may I help you?” and be sure to slip your company name in the middle. Above all, you want to leave your callers with a positive impression!

Is hotel front desk stressful?

It's emotionally and psychologically taxing to work in a hotel. At the front desk, you're the person guests think to call and yell at - not the people who're actually the culprit.

What are the disadvantages of being a hotel receptionist?

But working shifts can be tough too, your body needs to learn to adjust fast to getting up very early some days and going to bed pretty late others, the real challenge for many of us comes when one day you need to work until late in the evening and next day (with barely 4 hours of sleep) you must be up on your feet ...

Can hotel receptionist sit?

It depends on the hotel - the higher the brand, the more likely that the front desk employees are not allowed to sit. Our ownership groups has many hotels/motels; at our highest brand, they wanted to move towards a standing only front desk.

Do hotel receptionists get tips?

Pro tip: Tip everyone: While most travelers know to tip a bellman or valet, few leave anything for the front-desk agent—despite their enormous power to influence the quality of your stay. “The front desk isn't a tipped position, so when you do tip, it makes them beholden to you,” Tomsky said.

Do hotel receptionists stand all day?

Receptionists are the front-liners carrying the image of the hotel. They are involved in 8-h shift work in prolonged standing positions, exposing them to various risks.