What does a front office manager in a hotel do?
What does a front office manager in a hotel do? Job Description: The Front Office Manager has overall responsibility for supervising Guest Service Agents, Night Auditors, and bell staff to ensure total guest satisfaction. Provide guidance and direction to all associates to ensure they are adhering to all hotel policies, standards, procedures and regulations.
Is hotel front office a good job?
If you choose to become a front desk agent, you'll find that it can be a rewarding job with the potential to develop into a long career in the hotel industry.
Is hotel front desk stressful?
It's emotionally and psychologically taxing to work in a hotel. At the front desk, you're the person guests think to call and yell at - not the people who're actually the culprit.
How many hours do hotel front desk work?
A Day in the Life of a Hotel Front Desk Agent. Front desk coverage is typically divided into three shifts: the morning shift runs from roughly 7am to 3pm, then the afternoon shift comes in from 3pm to 11pm, and the overnight, or night audit, shift lasts from 11pm to 7pm.
Is a hotel front desk job hard?
It's not uncommon for a front desk worker to take on five to ten roles simultaneously. Not only is their job important, but it can also be the most demanding. They are literally in charge of the entire nerve center of the hotel. Most of the important functions that exist for the hotel begin and end at the front desk.
Do hotel receptionists stand all day?
Receptionists are the front-liners carrying the image of the hotel. They are involved in 8-h shift work in prolonged standing positions, exposing them to various risks.