What do you need to be a reservations manager?
What do you need to be a reservations manager? To become a reservations manager, you typically need a bachelor's degree in hotel management or a similar field. Experience with sales and in a prior management or leadership position is preferred. Employers look for applicants who have worked in a hotel or the hospitality industry.
What are the major roles of the reservation office?
The reservation department handles all reservation requests for accommodation, interacts with the customers and constantly monitors the room status and the reservation status.
What is one important skill of a reservation agent?
To be successful as a Reservation Agent you must be able to work with minimal supervision and have excellent customer service skills. Additionally, you should be able to up-sell and have excellent knowledge of deals and savings available to customers.
What are at least 5 basic responsibilities of the reservation clerk?
- Answer calls and emails to provide rate and availability information.
- Utilize computer system to update and confirm reservations and room availability.
- Explain hotel amenities and surroundings.
- Confirm and update reservations, including entering data into online system.