What do you do at the front desk of a hotel?
What do you do at the front desk of a hotel?
Responsibilities
- Perform all check-in and check-out tasks.
- Manage online and phone reservations.
- Inform customers about payment methods and verify their credit card data.
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms.
Do you need experience for front desk?
What qualifications do I need to be a receptionist? Receptionists usually need to have a high school diploma or the equivalent and some office experience.
What is the 15 5 rule hotel?
Genius! Use the 15/5 rule. Employees are taught to make eye contact and smile at customers when they are within 15 feet. Employees then give a verbal greeting when customers are within 5 feet.
How can I be a good hotel front desk?
10 Traits of a Great Hotel Front Desk Agent
- Empathetic and Caring. ...
- Willing to Go Above and Beyond. ...
- Ability to Anticipate Guests' Needs. ...
- Engaging and Inquisitive. ...
- Calm, Composed. ...
- Always Smiling. ...
- Knowledgeable about the Local Area. ...
- Resourceful.