What do you call the person behind the front desk at a hotel?
What do you call the person behind the front desk at a hotel? A hotel front desk clerk is a hospitality professional who works at the check-in desk of a hotel, resort or another guest lodging. Some of the duties hotel front desk clerks typically have are: Taking calls from guests staying at the hotel as well as external customers.
Is guest service the same as front desk?
The first person a guest meets when checking into a hotel is the guest service agent, sometimes also called a front desk clerk, front office agent, or guest service representative. As a guest service agent, you are responsible for the comfort of your guests.