What do Disney cast members call guests?


What do Disney cast members call guests? While it was previously common practice to refer to Guests as “sir” or “ma'am,” Cast Member training now encourages more gender neutral terms to avoid misgendering Parkgoers. This includes calling Guests “folks” or “friends.”


What is Disney Guestology?

Customer service was so important to Walt Disney that he coined a word to define his approach to surprising and delighting visitors to his parks: “Guestology.” The framework for guestology is deceivingly simple; the creation of complex organizations is often inspired by ideas that are basic and easy to understand.


Are Disney bathrooms gender neutral?

Although there are no restrooms specifically marked Gender Neutral, I'm happy to say that there are many restrooms available to everyone throughout the parks, resorts, and Disney Springs. These restrooms are typically single-stall rooms designated as Companion Restrooms, and anyone is welcome to use those facilities.


What are Disney cast members not allowed to say?

What three words can't Disney employees say? The three words that Disney employees are trained not to say are “I don't know.” “If a guest asks you a question, you always have to have an answer, no exceptions,” an anonymous former Cast Member shared online. “If you don't know it, find out, but don't say you don't know.


Should you tip Disney cast members?

But there are also many Disney service people that do not require tipping. In general, cast members working in the theme parks, with the exceptions of dining and personal care staff mentioned above, doing their regular job in the parks are not allowed to accept tips/bribes/grift/etc.


How does Disney welcome their guests?

Disney theme parks have changed their welcome greetings to be more inclusive. They will no longer use the term, “Ladies and gentleman, boys and girls.” The new “inclusive” greeting addresses park visitors as “dreamers” and “friends.”


How do you honor someone at Disney?

If your departed loved one was a big Disney fan, perhaps the best way to honor their memory is to live the Disney spirit.
  1. Go on all their favorite rides.
  2. Wear custom tee shirts with the departed favorite phrase.
  3. Purchase a meaningful holiday ornament which will remind you of your loved one as you hang it each year.


What is the no sad kids rule at Disney?

What is the no sad kids rule at Disney? Did you know Disney has an unspoken rule called the No Sad Kids rule? The rule allows cast members to go above and beyond to make sure kids who are upset get their smile back.


What happens when you compliment a Disney cast member?

They can see them on their work portal thingy. Email compliments are similar. But if you actually go to guest services while you're in the park and give a compliment in person, they get a certificate.


How to help laid off Disney cast members?

Because they deserve all of the love and support, here are some ways to assist those Cast Members who need it.
  1. CAST MEMBER PANTRY.
  2. EAR FOR EACH OTHER ON FACEBOOK.
  3. SUPPORT CM SMALL SHOPS.
  4. PAY IT FORWARD.
  5. GIVE BACK DURING THANKSGIVING.
  6. DONATE TO THESE FOOD BANKS.


What is a code V at Disney?

We've already told you what a “Code 101” means, but today, we're here to talk about the dreaded “Code V,” otherwise known as a “protein spill.” What's that? Well…it's Cast Member lingo for when someone vomits.


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