What behavior of a front office staff where they are constantly exposed to hotel guests and clean appearance helps them project a good image?
What behavior of a front office staff where they are constantly exposed to hotel guests and clean appearance helps them project a good image? 2.13 PERSONAL HYGIENE Personal hygiene is imperative to front office as they are constantly exposed to the hotel guests; a clean appearance helps to project a good image not only of themselves but of the hotel as well.
What are the ethics of hotel receptionist?
Be humoured and even-tempered, do not become over friendly with guests. Always be attentive when speaking to guest and look at a guest when addressing him/ her. Always look and act professionally, do understand that there are other guests watching your behaviour. Always appear confident and be positive.
What is most important to hotel guests?
The most important expectation has and always will be cleanliness. Lack of cleanliness is among the top complaints about hotel stays. Good cleanliness often goes unnoticed, but poor hotel hygiene will always be something guests remember about their hotel stay.