What are these skills and abilities of the hotel receptionist?
What are these skills and abilities of the hotel receptionist?
To become a Hotel Receptionist, you'll need to have:
- Clear speech.
- A polite manner.
- A high standard of personal presentation.
- Excellent verbal and written communication skills.
- A good telephone manner.
- Customer service skills, patience and tact.
- The ability to be calm and well organised, even when working under pressure.
What skills are required to be successful in a hotel?
Top 10 essential skills that Hospitality employees need
- Customer service. One of the most important skills for hospitality employees is customer service. ...
- Teamwork. ...
- Organisation and time management. ...
- Communication. ...
- Problem-solving and initiative. ...
- Resilience. ...
- Attention to detail. ...
- Conflict management.
What are the values of hotel receptionist?
The hotel receptionist serves as the first point of contact for all guests at our organization. As such, the ideal candidate should be friendly, welcoming, patient, helpful, and knowledgeable.
What is the most important skill that is required for a hotel receptionist?
Customer service skills, patience and tact. The ability to be calm and well organised, even when working under pressure. IT skills; most hotel booking and billing systems are operated through specialist computer software. The ability to handle cash, credit/debit cards and foreign currency.