What are the ticket status options?
What are the ticket status options? What is a ticket status? Ticket status is each stage a ticket goes through in its life cycle. The statuses that can be assigned to the ticket are New, Open, Answered, Resolved or Postponed.
What are the three types of tickets in an IT ticketing system?
- Tickets for Incidents. Tickets for incidents are used to record and handle unanticipated disruptions or problems in IT services. ...
- Tickets for Service Requests. ...
- Tickets for Change Requests.
What are the examples of e ticketing?
An e-ticket (electronic ticket) is a paperless electronic document used for ticketing purposes, such as airfare or concert admission. E-tickets are stored in a database and can be printed out at home or at the ticket counter of the venue.
What are the stages of tickets?
The ticket life cycle is all the phases through which every ticket that goes to customer service goes. When the ticket appears for the first time, it receives the status New, and the following life cycle stages are Open, Answered, Resolved and Postponed.
What is the difference between e ticketing and I ticketing?
Summary: 1. E-Tickets are printed while I-Tickets are mailed. 2.An E-Ticket requires that you present a form of identification while an I-Ticket does not.