What are the three important expectations of guests in a hotel?
What are the three important expectations of guests in a hotel? The three most important expectations of guests in a hotel are convenience, autonomy, and personalization.
How do you make guests feel welcome in a hotel?
Table of contents
- Establish eye contact.
- Dress to impress.
- Ask questions.
- A smile goes a long way.
- Offer to help.
- Be cordial even if you're busy.
- Make guests feel special.
- Indicate points of interest within the hotel.