What are the standard ticket statuses?
What are the standard ticket statuses? In most helpdesks, a ticket can have one of four statuses: Open, Pending, Resolved, or Closed. When a ticket requires any action from you or your agents, it is marked as Open, which means every new ticket is marked Open by default.
What are the three types of tickets in an IT ticketing system?
Typically, there are three main categories of tickets:
- Tickets for Incidents. Tickets for incidents are used to record and handle unanticipated disruptions or problems in IT services. ...
- Tickets for Service Requests. ...
- Tickets for Change Requests.
What is the difference between booking and ticketing?
Ticketing. Ticketing and booking are two separate processes. Booking just holds the seat on the plane. Ticketing means that the seat is paid for and the passenger has the right to take it during the flight.
What are the 2 types of airline ticket?
An airline ticket is a document granted by a carrier or travel agency to a passenger as a confirmation that a person has bought a seat on a flight. It can exist in two forms — paper and electronic (e-ticket).