What are the responsibilities of a room division manager?
What are the responsibilities of a room division manager? A Room Division Manager is responsible for leading and managing all aspects of the Front Office, Housekeeping and Reservations departments at a hotel. They are responsible for ensuring that all guests have a comfortable and enjoyable stay as well as for overseeing staff performance.
What is the difference between rooms division manager and front office manager?
Essentially, a Rooms Division manager holds a very senior position in that they are responsible for overseeing both the Front Office and Housekeeping Operations of a hotel or resort. The Front Office department includes reception, switchboard, reservations, concierge and night auditor.
What is housekeeping in room division?
Housekeeping is one of the most important departments in room division, as it is responsible for ensuring a clean and safe environment for guests.
What are the four functions of the rooms division?
The rooms division of a hotel includes a variety of departments, including reservations, front desk, housekeeping, concierge, guest services, and security. This department attends to the needs of the guests, from their first contact and reservations to check-out.
What does an assistant rooms division manager do?
Under the general direction of the Rooms Division Manager, the Assistant Rooms Division Manager will be responsible for the supervision of the day to day operation of the Accommodation Reservations and Reception areas, maintaining high standards of accuracy and customer satisfaction to all guests.
What two departments together make up the rooms division?
the rooms division consists of the following departments: front office, reservations, housekeeping, concierge, guest services, security, and commu- nications.
How do you become a room division manager?
The average age of a Hotel Rooms Division Manager is 47 and average education level is a bachelor's degree. Beyond education, a good rooms division manager has at least 5 to 7 years of industry experience and has managed teams before.