What are the reasons why you should be engaging your pre arrival guest?

What are the reasons why you should be engaging your pre arrival guest? Proactively engaging your guests prior to their arrival not only makes them feel important but also opens the opportunity for communication and marketing. Before your guests arrive in your hotel is the best time to upsell them room upgrades and ancillary services to enhance their stay experience.

What includes pre arrival arrival occupancy and departure?

Guest cycle refers to the distinct stages of guest interaction between the hotel and guests. On the basis of the stage of interaction and activities involved, the Guest Cycle is broadly, classified into four main stages based on the activity type. These are: Pre Arrival, Arrival, Stay and Departure.

How do you ask guests for arrival time?

I ask guests simply if they know their time of arrival. Something like: “To help us best prepare for your arrival, do you have a general idea as to your arrival time? If so, please let us know. We look forward to hosting you.” In this instance, though we have keypad locks so we do not need to meet anyone for keys.

What is the most important factor when taking a reservation?

In formulating the reservation request, the three most important factors are a) the expected date of arrival and departure b) the desired room type c) the number of rooms needed.

What is pre arrival and arrival?

Pre-arrival is the stage at which a guest chooses a hotel. Arrival occurs when a guest physically arrives at and checks in at a hotel. Occupancy, the third stage, occurs when a guest is already staying at a hotel.

Why would a hotel have pre arrival contact with a guest?

It helps guests feel welcome, valued, and informed, which can lead to positive reviews, repeat business, and referrals. Effective pre-arrival communication can also help avoid misunderstandings or issues during the guest's stay.

What is the importance of the arrival list?

Pre-Arrival: The front office needs a list of all guests expected on a given day to prepare for guest's arrival, with their estimated arrival times, room type (or allocated room, if any), special requirements and so on.

How do you handle guest pre arrival?

What are the four 4 sources of reservations?

The most common sources of reservation are : Travel agent, Companies/corporate houses, Airlines, Embassies/consulates, Government Office and Ministries and Personal approach.