What are the questions asked for a hotel receptionist?
What are the questions asked for a hotel receptionist?
- Give me an overview of your previous hotel experiences.
- Can you speak more than one language?
- Tell me about a time you used your problem-solving skills.
- Tell me about a time you took initiative.
- Tell me about a time you worked under pressure.
Why should we hire you as a hotel receptionist?
Example: My customer service skills make me a good fit for this role. I have a strong willingness to help others, and I am quite accommodating. For instance, in my previous hotel job, I often got positive feedback on how helpful I was.
How do you introduce yourself at a hotel reception?
Introduce yourself by name making sure your communication is professional, yet personal. “Great to meet you, I'm Nikko”. If occupied with another guest, it is important to acknowledge arriving guests. This can be done with eye contact, a smile, a nod or saying 'I will be with you in a moment'.
How can I be a good hotel receptionist?
A good telephone manner. Customer service skills, patience and tact. The ability to be calm and well organised, even when working under pressure. IT skills; most hotel booking and billing systems are operated through specialist computer software.
What is the most important skill that is required for a hotel receptionist?
Customer service skills, patience and tact. The ability to be calm and well organised, even when working under pressure. IT skills; most hotel booking and billing systems are operated through specialist computer software. The ability to handle cash, credit/debit cards and foreign currency.
Is hotel receptionist easy?
The job of a front desk executive is intense and demanding. However, it can be very rewarding, especially for an employee who does their job efficiently.