What are the procedures in handling reservations?
What are the procedures in handling reservations?
- Identification of the sources of business: ...
- Communication with the Hotel: ...
- Formulation of the reservation request: ...
- Reservation Acceptance: ...
- Confirmation notification: ...
- Modification and pre-arrival activity:
What is the reservation system in simple terms?
The Indian reservation system was created to keep Native Americans off of lands that European Americans wished to settle. The reservation system allowed indigenous people to govern themselves and to maintain some of their cultural and social traditions.
What are the three types of reservation system?
- Property Management Systems.
- Central Reservations System: Manage Online Bookings.
- Booking Engine: Drive Direct Bookings from Your Hotel Website.
- Channel Manager.
- Online Travel Agencies (OTA)
What is the most important factor when taking a reservation?
In formulating the reservation request, the three most important factors are a) the expected date of arrival and departure b) the desired room type c) the number of rooms needed.
What is the main function of the reservation process?
1. Ensures room on arrival - A guest who makes a prior reservation is ensured of the required type of room, no of rooms for his entire stay in the city. This saves him from the difficulty of finding accommodation on arrival especially during peak seasons when most of the hotels are full.
What is the best way to answer reservation inquiries?
- Respond to the inquiry as soon as possible.
- Start with a note of appreciation.
- Take time to understand their inquiry.
- Be concise, don't add unnecessary details.
- Give a thorough response that answers all their questions.
- Offer your future availability for further inquiries.
What are at least 5 basic responsibilities of the reservation clerk?
- Answer calls and emails to provide rate and availability information.
- Utilize computer system to update and confirm reservations and room availability.
- Explain hotel amenities and surroundings.
- Confirm and update reservations, including entering data into online system.
What are the four 4 sources of reservations?
The most common sources of reservation are : Travel agent, Companies/corporate houses, Airlines, Embassies/consulates, Government Office and Ministries and Personal approach.