What are the necessary procedures to follow upon reaching the guest room?
What are the necessary procedures to follow upon reaching the guest room? SOP for Entering the Guest Room Knock the door with knuckles and announce in pleasant voice, “Housekeeping…”. Wait for five seconds to hear the guest's response. In case of no response, announce the same again. In there is no answer second time too, open the door with the key.
What are the 5 main data that should be obtained when a guest making room reservation?
- Contact Information. The most important data is the guest's contact information. ...
- Demographics Information. Another great data source is the demographic information of the guest, such as their age, nationality, and gender. ...
- Guest's Preferences. ...
- Interests. ...
- Feedback and Communications.
Why is it necessary to knock 3 times and announce yourself before entering a guest room?
This superstition of knocking three times is an integral part of the Chinese culture and it is done out of respect for spirits that may be inside the room. The knocks are supposed to inform them of your arrival and to respectfully ask them to leave the room, while you occupy it for the duration of your stay.
What is the first 5 steps in rooms cleaning?
- Step 1: Take Out Trash. ...
- Step 2: Pick Up Dirty Clothes. ...
- Step 3: Put Away Clean Clothes. ...
- Step 4: Strip Your Bed. ...
- Step 5: Clear Surface Clutter. ...
- Step 6: Wipe Surfaces Clean. ...
- Step 7: Dust Curtains and Light Fixtures. ...
- Step 8: Wipe Down Windows and Mirrors.
What is an example of room service?
Room service is a service in a hotel by which meals or drinks are provided for guests in their rooms. Guests can place an order for room service on the phone by dialing 118. Dine in the hotel restaurant or order food from room service. If you'd rather dine in your room, ask for our room service menu.