What are the four functions of the rooms division?
What are the four functions of the rooms division? The rooms division of a hotel includes a variety of departments, including reservations, front desk, housekeeping, concierge, guest services, and security. This department attends to the needs of the guests, from their first contact and reservations to check-out.
What are the 5 steps of guest experience?
The Guest Experience Journey has 5 different distinct stages: pre-arrival, arrival, stay, departure, and post-stay.