What are the feedback options for Uber?

What are the feedback options for Uber? After each trip, riders and drivers have the opportunity to rate each other from 1 to 5 stars, based on their trip experience. Ratings are anonymous. You won't see individual ratings tied to a particular trip or person.

Do customers tip Uber drivers?

Tipping is optional. You are free to add a tip, and drivers are free to accept tips. How do I leave my driver a tip? The easiest way to tip your driver is through the app.

Can Uber drivers leave comments about riders?

Now drivers can leave comments about riders, too. UberX and UberPOOL drivers can now leave feedback on customers when they don't rate the passenger five stars. And if you get the same negative mark three times in a month you're going to get a warning popup the next time you open Uber.

Is 4.99 a good Uber rating?

If your rating is between 4.94 and 4.99, you are a great passenger with lots of experience. For the longest time, my driver rating was a perfect 5.0 on both Uber and Lyft.

Can I contact Uber by email?

What is Uber's email address? Uber doesn't have email support. You can contact them by their app.

Are customers satisfied with Uber?

During the survey, 78 percent of Uber users stated that they were extremely or very satisfied with their ridesharing service.

How does Uber use customer feedback?

As a customer-obsessed company, Uber reviews and addresses feedback in customer support tickets, which are submitted by riders, driver-partners, eaters, and delivery-partners on the Uber platform. Some of these tickets point out location problems, giving us one means of identifying and fixing errors in our map data.

Is it rude to ask Uber driver to turn off music?

Is it rude to tell an Uber driver to turn down the radio? Politely asking them to turn down the radio is 100% OK to do. They're in service to you—but you both have to share a confined space for a few minutes, so treat each other like good humans, and be kind!

Is Uber live chat 24 7?

24/7 customer support Contact us directly from your Uber app. We're always online to answer your questions.

Will my Uber driver know I reported him?

Yes, the report to the driver is anonymous and the notice will appear in the driver's review for a week.

What is the lowest Uber driver rating?

What counts as a low Uber driver star rating? Any lower than 4.6 could be a potential issue, because it's at this point that Uber can consider deactivating your account.

Can I call an Uber without the app?

Uber riders don't have to have the app on their phone to request a driver. Riders can now call to book a ride on-demand or schedule one ahead of time.

How do I talk to Uber customer service?