What are the duties of guest service agent?
What are the duties of guest service agent?
- Greeting guests on arrival.
- Undertaking front desk service duties.
- Administering check-in and check-outs.
- Assigning rooms and issuing keys.
- Delivering mail and messages.
- Processing guest payments and managing bills.
- Coordinating with porters, concierge, kitchen staff and housekeeping.
What are the 2 basic duties as guest service manager?
Guest Service Manager Responsibilities: Ensuring that the check-in and check-out process runs as smoothly as possible and that guests are escorted to the correct room. Responding to requests or complaints made by guests in a professional and polite manner in order to guarantee customer satisfaction.
Is guest services part of front office?
Sometimes referred to as a guest services representative or a guest relations manager, the job usually forms part of the hotel front office department.
How do you describe guest service on a resume?
Greeted and registered guest, providing prompt and courteous service. Resolved guest challenges throughout their stay. Assisted guests with check out payments or charges. Answered telephone calls and email inquiries.
What are the 5 steps of guest experience?
The Guest Experience Journey has 5 different distinct stages: pre-arrival, arrival, stay, departure, and post-stay.