What are the basic requirements of a guest in a hotel?

What are the basic requirements of a guest in a hotel?

What is required in order to check a guest in and out at a hotel?

Address with the appropriate surname, if known. Request for the reservation details like guest last name, confirmation no., booking source etc. Request for the guest id card or passport. Request for the guest business card.

Who checks in a guest at a hotel?

It usually takes place at hotel reception. During this process, the receptionist checks the data, the hotel voucher if it is the case, and guests are assigned to a hotel room and give them a room key or access card. If they have luggage, they are taken to their room.

Can my guest check into a hotel without me?

When someone else is checking into a hotel on your behalf, they will typically need to provide certain identification documents to prove their own identity and their authority to check in for you.

What does it mean when a hotel checks in at 12pm?

Why is the check-in time 12 pm at most of the hotels? Because many hotels in the world count one room night as 12 noon to 11 am following day morning, generally the standard check out time is 11 am for most of the hotels.

Do hotels check how many guests?

Most hotels do notice when an additional guest arrives, either coming and going from the resort, or the room cleaning staff can notice. some hotels train their staff to notice. Of course, not every extra guest is noticed and some people do get away with it. It can, and sometimes is, considered theft.

What are three items that a hotel would lend to a guest in the room?

Types of guest loan items The types of items that a hotel makes available for guests to borrow vary from hotel to hotel. Such items typically include refrigerators, sewing kits, air purifiers, white noise machines, cribs, bed boards, computer and phone charge cords, and voltage adapters.

What are the five things you expect a hotel to have?

What is hotel checkout rule?

Most hotels require that travelers check out by 11:00 a.m. or noon so housekeepers have time to clean rooms for the next guest. Be sure you know the deadline at your hotel so you can plan accordingly. If you need a little extra time, call the front desk as far in advance as you can and see if they can accommodate you.

What is the most important thing in a hotel?

What should you must do with guest during check-in?

Upon arrival at the desk, your staff should greet the guest and then proceed to verify the guest's reservation. From there, your staff should give a brief introduction to what your structure offers in terms of amenities or special service.

Why do hotels check-in at 2pm?

This period of time is for House Keeping staff to clean up the rooms before the new guests come. It takes about 15-30 minutes for them the clean and set up a room, and the number of staff is never as same as hotel rooms' one.

What are the three important expectations of guests in a hotel?

The three most important expectations of guests in a hotel are convenience, autonomy, and personalization.

What is the 10 5 rule in hotels?

When a guest comes within ten (10) feet of a team member(s), the team member(s) should cease their conversation to acknowledge the approaching guest. At approximately five (5) feet our team members should acknowledge the guest(s) with a nod or greeting, whenever appropriate.