What are the 5 principles of Disney guest service?
What are the 5 principles of Disney guest service? model, the five principles — Impression, Connection, Attitude, Response, and Exceptionals — give you a solid framework upon which to raise the level of your customer experience.
What are the 5 segments of Disney?
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with five business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media.
Why does Disney call customers guests?
Back in 1955, as the original Disneyland theme park was set to open in California, employees taking part in orientation were told “that everybody who worked there was supposed to use term 'guest' instead of 'customer. ' ”