What are the 3 steps to resolve a complaint?
What are the 3 steps to resolve a complaint?
Use this four-step system to deliver excellent customer service:
- Listen. Let the customer voice their complaint without interruption. ...
- Acknowledge. Say you understand and are sorry for the situation. ...
- Solve. Offer the dissatisfied customer real solutions, telling them what you CAN do for them. ...
- Thank.
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