What are the 2 basic duties as guest service manager?
What are the 2 basic duties as guest service manager? Guest Service Manager Responsibilities: Ensuring that the check-in and check-out process runs as smoothly as possible and that guests are escorted to the correct room. Responding to requests or complaints made by guests in a professional and polite manner in order to guarantee customer satisfaction.
How can I be a good guest service manager?
Other helpful qualities for starting a career as a guest services manager include excellent customer service and leadership skills, attention to detail, and the ability to memorize information about the services your company provides.
What are at least 5 basic responsibilities of the reservation clerk?
What Do Hotel Reservation Clerks Do?
- Answer calls and emails to provide rate and availability information.
- Utilize computer system to update and confirm reservations and room availability.
- Explain hotel amenities and surroundings.
- Confirm and update reservations, including entering data into online system.