What are hotel chargebacks?
What are hotel chargebacks? In short, a chargeback is a transaction reversal. The guest's bank initiates them to get money back when travelers dispute a charge on their credit card. ? While this may sound like a refund, it isn't. Service providers (e.g. your hotel) can offer refunds from their side.
What happens if you dispute a hotel charge?
The credit card issuer will contact the merchant (hotel) to investigate the disputed charge. The issuer will likely rule in your favor if the hotel cannot prove the charge was valid. Remain engaged throughout the investigation and provide any additional documentation needed.