Is retail part of hospitality?
Is retail part of hospitality? But even though they provide a service, retail stores aren't technically considered part of the hospitality industry despite their similarities. Besides being more similar than we think, retail businesses can learn a few things from hospitality businesses (and vice versa).
What are the four major characteristics of hospitality?
- Intangibility. A stay at a luxury hotel is an example of a “product” which can't be experienced with the senses before it's purchased. ...
- Inseparability. The service aspect of hospitality businesses means that the service is purchased and consumed at the same time. ...
- Perishability. ...
- Variability.