Is it illegal to not give a refund UK?
Is it illegal to not give a refund UK? You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. They have another 14 days to return the goods once they've told you.
What is a false refund?
Refunding fraud is about getting refunds without returning goods. For example, a customer buys an item, requests a refund once they get it, then makes a false claim that prevents them from sending the item back to you.