Is it hard being a reservation agent?
Is it hard being a reservation agent? Reservation agents are under pressure to work quickly when booking reservations, with little room for error. They may need to find and book limited alternative flights for upset travelers stranded at an airport during a blizzard or hurricane.
What are the major roles of the reservation office?
The reservation department handles all reservation requests for accommodation, interacts with the customers and constantly monitors the room status and the reservation status.
What is one important skill of a reservation agent?
To be successful as a Reservation Agent you must be able to work with minimal supervision and have excellent customer service skills. Additionally, you should be able to up-sell and have excellent knowledge of deals and savings available to customers.
What are at least 5 basic responsibilities of the reservation clerk?
- Answer calls and emails to provide rate and availability information.
- Utilize computer system to update and confirm reservations and room availability.
- Explain hotel amenities and surroundings.
- Confirm and update reservations, including entering data into online system.
What do you do as a reservation agent?
A reservations agent assists customers in booking reservations for venues, tours, resorts, travel, restaurants or events. Your responsibilities are primarily customer service based, but you are also responsible for actually booking the reservation, and selling customers additional products or services.
What is the difference between reservation agent and receptionist?
A Reservation Agent is the person who sets up the booking in advance, while the Receptionist is the person who welcomes the guests when they arrive at the time of their booking.