Is guest service the same as front desk?
Is guest service the same as front desk? The first person a guest meets when checking into a hotel is the guest service agent, sometimes also called a front desk clerk, front office agent, or guest service representative. As a guest service agent, you are responsible for the comfort of your guests.
Is guest services part of front office?
Sometimes referred to as a guest services representative or a guest relations manager, the job usually forms part of the hotel front office department.
How do you describe guest service on a resume?
Greeted and registered guest, providing prompt and courteous service. Resolved guest challenges throughout their stay. Assisted guests with check out payments or charges. Answered telephone calls and email inquiries.