Is guest service a hard skill or soft skill?
Is guest service a hard skill or soft skill? In general, customer service skills rely heavily on problem-solving and communication . Customer service is often considered a “soft skill ,” including traits like active listening and reading both verbal and nonverbal cues.
What are the skills of a guest service agent?
Guest Service Agent requirements and qualifications
- Excellent communication and interpersonal skills.
- Ability to handle multiple tasks simultaneously.
- Strong problem-solving skills.
- Proficiency in Microsoft Office.
- Flexibility to work different shifts, including weekends and holidays.
- High school diploma or equivalent.