How would you manage a situation in which two passenger are fighting?


How would you manage a situation in which two passenger are fighting? I'd ask one passenger about the dispute, carefully listening to their response. I'd then do the same with the second passenger. Once I was familiar with the specific issue, I'd make a recommendation as to how we could resolve it. In most cases, this would be the end of the issue.


What should a driver do if they are angry or excited?

If you are angry or excited you should:
  1. Give yourself time to cool off.
  2. Blow your horn to warn other drivers.
  3. Drive with your radio on.
  4. None of the above.


How do you deal with aggressive passengers?

9 Tips for Dealing with Difficult Passengers
  1. Keep it on the down-low. If a passenger raises a concern or looks as if they're about to cause a scene, respond in a calm, quiet manner. ...
  2. Switch it up. ...
  3. Use distraction. ...
  4. Talk to a colleague. ...
  5. Show compassion. ...
  6. Stop serving alcohol. ...
  7. Answer questions. ...
  8. Be kind to parents.


What would you do if two customers were arguing over a seat?

The most important thing is to deescalate the situation, which can be done by separating the passengers, just talking to them, or telling them what might need to be done if the situation can't be resolved, like landing at the nearest airport or being arrested once you're on the ground.


How would you handle a situation when two passengers were arguing and disturbing the rest of the travelers?

Example: “If I were faced with a situation where two passengers were arguing and disturbing the rest of the travelers, I would first assume an authoritative posture. I'd then explain to the passengers that I would like to help them resolve the situation, but I need them to be calm and help me to work through this.


What makes a passenger angry?

Although it is a very contemporary behavioral disorder, the cause of air anger is attributed to physical and psychological stress. Alcohol is usually regarded as a source of physical stress. Alcohol consumed before or during a flight may cause the person to experience air rage. This anger could also be psychological.


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