How would you handle a situation where a passenger is unhappy with their seat assignment?
How would you handle a situation where a passenger is unhappy with their seat assignment? I'd then ask them to calmly explain the situation and would look at both of their tickets to learn where each of their seats originally were to rid anyone of confusion. If a passenger is still unhappy about their seating arrangements, I would try to find an open seat that meets their preference.
What should a driver do if they are angry or excited?
- Give yourself time to cool off.
- Blow your horn to warn other drivers.
- Drive with your radio on.
- None of the above.
How do you deal with unruly passengers on a bus?
They may request that any unruly passengers leave the bus and have the option to call the police for assistance. Please alert the driver of any unruly behaviour if necessary.
What would you do if someone afraid of flying started panicking?
- Have Medication on Hand.
- Visualize a Smooth Fight.
- Find Healthy Distractions.
- Practice Relaxation Techniques.
- Take a Fearless Flying Class.
- Seek Support.
- Think Realistic Thoughts.
What being angry or upset while driving can result in?
Research shows that driving while angry may drastically increase the likelihood of an accident. If you're upset, give yourself time to control your emotions, even if it means being late.
What would you do if two customers were arguing over a seat?
The most important thing is to deescalate the situation, which can be done by separating the passengers, just talking to them, or telling them what might need to be done if the situation can't be resolved, like landing at the nearest airport or being arrested once you're on the ground.
What are your top 3 weaknesses improvement areas?
- Shyness.
- Time management.
- Sharing responsibility.
- Self-criticism.
- Teamwork.
- Sensitivity.
- Taking on too much responsibility.
- Taking on too many projects at once.
What to do with a disruptive passenger?
If the situation remains disruptive, remember the flight attendants are on board to help. “First, go to the airport with the spirit of solidarity and put your phone down for a moment when boarding a plane to make eye contact with the flight attendants,” Nelson said. “Flight attendants are trained to de-escalate.
How to answer airline interview questions?
For airline interviews, the verbal portion typically includes showcasing skills like problem-solving, communication, teamwork, leadership, adaptability, reliability and customer service. In your answers to interview questions, give examples or tell stories of instances when you exhibited these skills in past positions.
What would you do if a passenger was extremely upset and angry?
Really pay attention and listen to the passenger's complaint, and reassure them that you understand and sympathise with their frustration. Ask them what will make the situation better for them. Hopefully they will be reasonable and you can find some common ground to appease their frustrations.
What should you not say to a flight attendant?
There are a few things passengers should never say to flight attendants in order to make their job easier. Examples include calling an attendant stewardess, and asking an attendant to watch your children. Flight attendants have a taxing job, but it can become even worse when passengers say the wrong things.