How would you handle a passenger who refuses to comply with flight attendant instructions during take off and landing?

How would you handle a passenger who refuses to comply with flight attendant instructions during take off and landing? “I would repeat my instruction to the passenger, in case he/she misheard me due to cabin noise, and emphasize the consequences of disobeying a crew member. If the passenger still refuses to comply, I would seek assistance from other flight assistants. As a last resort, I would report the situation to the captain.”

How would you manage a situation in which two passenger are fighting?

I'd ask one passenger about the dispute, carefully listening to their response. I'd then do the same with the second passenger. Once I was familiar with the specific issue, I'd make a recommendation as to how we could resolve it. In most cases, this would be the end of the issue.

What would you say to a passenger who was nervous about flying?

Talking them through their worries shows that you're knowledgeable and in control. This should calm their fears. Remind them, “If at any point you're not having fun, let me know and we will land.” This gives them a sense of control, and reminds them that they're never far away from a safe landing.

How would you deal with a passenger who has anxiety on a plane due to turbulence?

The idea is to keep your brain focused. “What I will typically do is engage with the passenger with a friendly unrelated conversation to ease their mind off any anxious thoughts that may come during turbulence,” Jiménez said. “I also offer them something to drink. A smile and a distraction go a long way.”

How would you handle a situation when two passengers were arguing and disturbing the rest of the travelers?

Example: “If I were faced with a situation where two passengers were arguing and disturbing the rest of the travelers, I would first assume an authoritative posture. I'd then explain to the passengers that I would like to help them resolve the situation, but I need them to be calm and help me to work through this.

How do you calm someone before flying?

What would you do if a passenger was panicking because they are afraid to fly?

Before going anywhere near the aircraft, encourage your passenger to open up about how they're feeling. Ask them if they have any questions, comments or concerns. Talking them through their worries shows that you're knowledgeable and in control. This should calm their fears.

Are flight attendants allowed to restrain passengers?

If the passenger fails to comply with the warning and remains aggressive, then restraint can be used, and they will be arrested on landing.

How do you address a flight attendant?

Furthermore, since it is generally considered pretty rude to address a person by their occupation—many servers in restaurants, for example, hate being called “waiter” or “waitress”—I would advise addressing a flight attendant with “sir” or “ma'am” if you need to use an address at all.

How do you handle passengers who refuse to follow the rules?

If they are being disruptive, let them know in no uncertain terms that their behavior is unacceptable and that they need to stop immediately. If they continue to behave in this manner, involve other passengers or flight crew members to help you deal with the situation.

What would you do if a passenger was extremely upset and angry?

Really pay attention and listen to the passenger's complaint, and reassure them that you understand and sympathise with their frustration. Ask them what will make the situation better for them. Hopefully they will be reasonable and you can find some common ground to appease their frustrations.