How would you handle a passenger who is being rude to you or another cabin crew member?

How would you handle a passenger who is being rude to you or another cabin crew member? If a passenger raises a concern or looks as if they're about to cause a scene, respond in a calm, quiet manner. Sometimes all it takes is a simple request from Cabin Crew to stop a certain behaviour. And there's nothing more counterproductive than embarrassing or provoking an upset passenger.

How do you answer cabin crew questions?

In your answer, demonstrate your passion for delivering quality customer service. Also, consider talking about how you handle certain customer issues and give examples of good customer service. Example: 'In my opinion, good customer service means ensuring passenger satisfaction with the services offered.

How would you describe yourself in three words?

For example, you might use a word like kind, patient, determined or resilient. Consider using your third selection to explain some of your unique qualities. For example, you can use a word like adventurous, generous, resourceful, outgoing or thoughtful.

How would you handle a passenger who refuses to comply with flight attendant instructions during take off and landing?

“I would repeat my instruction to the passenger, in case he/she misheard me due to cabin noise, and emphasize the consequences of disobeying a crew member. If the passenger still refuses to comply, I would seek assistance from other flight assistants. As a last resort, I would report the situation to the captain.”

How do I complain about a rude flight attendant?

Request a feedback form - it can either be submitted in flight or posted after the flight. Inform the twitter of facebook handle of the airline, if available. Call or write an email to the airline customer care - numbers and addresses are provided on their website. Complain at the airport office of the airline.

How do you introduce yourself in a cabin crew interview?

How do you handle conflict as a flight attendant?

How will you handle a passenger who refuses to cooperate with the cabin crew?

“I would repeat my instruction to the passenger, in case he/she misheard me due to cabin noise, and emphasize the consequences of disobeying a crew member. If the passenger still refuses to comply, I would seek assistance from other flight assistants. As a last resort, I would report the situation to the captain.”

What would you do if a passenger was extremely upset and angry?

Really pay attention and listen to the passenger's complaint, and reassure them that you understand and sympathise with their frustration. Ask them what will make the situation better for them. Hopefully they will be reasonable and you can find some common ground to appease their frustrations.