How would you deal with a double booking?
How would you deal with a double booking? You should immediately let the customer know if you double book them with someone else. Deliver the news politely, and let them know the service requires some waiting time. Patiently answer any questions they may have.
What are the reasons for over booking?
Sometimes overbooking happens simply because a guest doesn't check out when they are scheduled to leave or if a room becomes “out of service” due to an unexpected maintenance issue. Sometimes, however, simultaneous bookings happen when two guests book the same room from different channels at the same time.
What to do if Airbnb guest brings more guests?
Your rights as a Host If guests show up with extra people, you have the right to turn them away. Airbnb does not offer customer service or insurance to people who don't have an official reservation through the platform, and any liability waivers you may offer your guests won't apply. Did this article help?
What happens if you get caught with more people in Airbnb?
It's not only dishonest but also could lead to consequences such as additional charges, or even eviction from the property. Like Airbnb hosts, hotels have policies and pricing structures based on the number of occupants.
Can you sneak extra guests into Airbnb?
If your guests sneak in extra people and the group now exceeds your Airbnb's maximum occupancy, you can face problems with the city. That is because cities usually have laws and regulations on the maximum number of guests allowed in a short-term rental, depending on the unit size and how many bedrooms are available.