How to wow hotel guests?
How to wow hotel guests?
- MAKE A GREAT FIRST IMPRESSION. ...
- GET TO KNOW YOUR GUESTS. ...
- PERSONALIZE THE EXPERIENCE. ...
- DELIVER A UNIQUE EXPERIENCE. ...
- DEVELOP A HOTEL LOYALTY PROGRAM. ...
- UTILIZE SOCIAL MEDIA. ...
- MAKE USE OF EMAIL MARKETING. ...
- GIVE GREAT RECOMMENDATIONS FOR LOCAL ACTIVITIES.
How do you deal with rude hotel guests?
- Apologize.
- Care to listen.
- Avoid arguments, remain calm, and be polite.
- Make sure your body language is not aggressive.
- Empathize and acknowledge their frustrations.
- Never pass on the guest to another department.
- Comfort with best offerings.
- Avoid taking things personally.
How do you make a hotel guest happy?
- Offer a Few Extras.
- Train Your Staff.
- Offer Complimentary Items.
- Send Your Guests a Handwritten Notecard.
- Anticipate Needs by Providing Resources.
- Send Holiday Greeting Cards.
- Occasional Upgrades.
- Make Your Guests Feel Special With Ease.
What do luxury hotel customers want?
Lifestyle trends that today's guests want include an authentic local environment, food and cooking, wellness, and health. For the affluent guest who loves yoga, for example, a themed hotel might offer aromatherapy yoga rooms, week-long yoga retreats, a meditation room onsite, and a restaurant with healthy foods.
What makes hotel guests feel special?
Let your guests know about local amenities, restaurants, and fun things to do in the area. By doing this, you'll make their trip experience feel more seamless and will show guests that your hotel is there to anticipate their needs.
How do we know if the guests are satisfied in the hotel?
More positive reviews through in-house feedback And while you're processing the check-out, your guest can give his review of your hotel in a relaxed manner. Studies have shown that guests generally leave more positive reviews if they give the feedback on site, possibly also in a personal conversation.
What is unacceptable behavior in a hotel?
Regardless of the your Department within the Hotel – Unacceptable behaviour includes unwanted physical contact, stalking, offensive comments, joking about somebody (whether using words or body language) and publishing, circulating or displaying offensive material or pictures.
What do hotel guests care about the most?
What are the three most important expectations of guests in a hotel? The three most important expectations of guests in a hotel are convenience, autonomy, and personalization.
What are the three types of hotel guest?
- Tourists. Tourists are from out of town and want to experience a new place to the fullest, but what do leisure and tourist travelers want in a hotel? ...
- Business Travelers. ...
- Event Travelers.
How can I impress my hotel customer?
Engage With Guests Before and After Their Stay Send them informative emails, offer them vouchers, and give them recommendations for activities in the area. You should also engage in timely communication with guests after their visit to get constructive feedback and learn how to optimize your hotel.
What is hotel etiquette?
Hotel etiquette is the set of rules to stay at a hotel. It includes the proper way to book, check-in, check out, and the appropriate behavior. As a guest, know hotel etiquette rules to avoid any embarrassment. As a host, hotel etiquette helps you manage your guests' expectations.
What is most important to hotel guests?
The most important expectation has and always will be cleanliness. Lack of cleanliness is among the top complaints about hotel stays. Good cleanliness often goes unnoticed, but poor hotel hygiene will always be something guests remember about their hotel stay.