How to wow a guest in a hotel?
How to wow a guest in a hotel?
- Make a Great First Impression. ...
- Get to Know Your Guests. ...
- Personalize the Experience. ...
- Deliver a Unique Experience. ...
- Develop a Hotel Loyalty Program. ...
- Utilize Social Media. ...
- Make Use of Email Marketing. ...
- Give Great Recommendations for Local Activities.
How do you handle difficult customers in hotel?
- Listen! ...
- Never tell the customer that they're wrong. ...
- Be empathetic. ...
- Stay calm and don't be afraid to ask for help. ...
- Tackle aggressive guests with confidence. ...
- Offer a solution and take responsibility.
How do you greet someone in a hotel example?
Greet your guests verbally and introduce yourself In this case, you'll need to greet your guests verbally by, for example, saying “Welcome, good morning. I'm John.” The key is to be sincere and professional. If it's the first time that you meet the guest, keep the greeting more formal.
How do you act in a luxury hotel?
While it's perfectly fine to make reasonable requests, it's never acceptable to be overbearing or rude to hotel staff. Remember that they are there to help you, but they are not your personal servants. Always be polite and respectful, and if there is a problem, try to find a solution together.
Who greets you at a hotel?
A Hotel Front Desk Agent is usually the first person who greets you when you walk into a hotel. Their key duties include distributing room keys, registering guests and verifying reservations. They are also tasked with helping guests with any questions or complaints.
What do hotel guests value most?
What are the three most important expectations of guests in a hotel? The three most important expectations of guests in a hotel are convenience, autonomy, and personalization.
Do hotels care how many guests in a room?
Hotel policies on additional guests can vary widely. While some hotels may allow a certain number of guests per room at no extra charge, others may charge a fee for any additional person, regardless of their age. Some hotels may even have strict occupancy limits to maintain the comfort and safety of all guests.
What makes hotel guests happy?
First impressions are everything Guests often travel a long way to enjoy a hotel and travelling can be stressful, so the 'check in' experience should be as seamless as possible. Extra touches such as providing warm hand towels, a snack or a refreshing drink encourages guests to relax and puts them at ease.