How long does Kiwi take to respond?
How long does Kiwi take to respond? Our agents will get back to you as soon as they can, and will usually respond within 30 days, depending on our queues.
Who owns Kiwi airlines?
As of June 2019, Kiwi.com's main shareholder is General Atlantic. Dlouhý and Képesi remain as major shareholders and continue to run the company.
How do I get a refund from Kiwi travel?
You can cancel your trip and request a refund via your Kiwi.com account. Sign in, open your trip, go to the Changes & cancellations section and click Refunds and cancellations.
What is the lawsuit against Kiwi com?
American Airlines has taken Brno-based travel tech firm Kiwi.com to court, alleging the unauthorized resale of airline tickets. The American carrier claims that Kiwi.com is engaging in the resale of its tickets without a valid contract in place.
Can I cancel a flight 2 days before?
You can cancel a ticket essentially up until the day of travel, so there's no sense in canceling early and paying a fee. If, for example, there's some unrest in the area or bad weather, the airline may end up canceling your flight altogether and then you can get your money back.
Why is my layover not protected by Kiwi guarantee?
If the layover ended up being too short to collect your bags for your next flight, you would not be covered by the Kiwi.com Guarantee. If you were to miss the first flight in your itinerary due to a situation that is not a carrier disruption, you would lose your right to the Guarantee.
Does Kiwi have a customer service?
Sign in to get help with your trip You'll be able to access our chatbot or get personalized assistance with your trip from our customer support agents.
How much money will I lose if I cancel my flight?
Canceling a nonrefundable fare will result in an eCredit for the full amount paid (minus any cancellation fees, depending on fare type and route). However, if you cancel a refundable ticket, you'll get the amount paid refunded back to your original form of payment.
Can I get my money back if I cancel my flight?
Canceling a nonrefundable fare will result in an eCredit for the full amount paid (minus any cancellation fees, depending on fare type and route). However, if you cancel a refundable ticket, you'll get the amount paid refunded back to your original form of payment.
What are valid reasons to cancel a flight and get a refund?
- Medical reasons (unforeseen ailment, injury or death in the family)
- Inclement weather or natural disasters (tropical storms, hurricanes, etc.)
- Terrorist attack (in or around where you're planning to visit)
- Financial default (of a carrier)
- Involuntary layoff or termination.
Can I sue an airline for not refunding?
If an airline is not honoring its refund policies or the airline's refund policies seem unfair or deceptive consider suing the airline in small claims court. In small claims court, the judge will be the ultimate decider of whether an airline's refund terms are fair or enforceable.