How long do TUI take to respond to complaints?
How long do TUI take to respond to complaints? TUI Complaint Response Time In accordance with the EU261, TUI Airways is required to provide a prompt and satisfactory resolution to all customer complaints within 28 days.
Do airlines respond to complaints?
A Transportation Industry Analyst will forward your complaint to the airline and the airline is required to respond to you and DOT. Once the airline's response is received, a DOT analyst will review your complaint and the airline's response to determine if a violation occurred.