How long do FREENOW drivers wait?
How long do FREENOW drivers wait? After five minutes the driver is requested via the FREE NOW app to call the passenger and inform them that they are already waiting at the pick-up address. A passenger will only be charged a Cancellation Fee for a driver cancellation, if a driver has already waited 2 minutes or more at the pick-up address.
What happens if you cancel FREE NOW?
Passenger cancellations: Passengers are first shown a message warning them about a potential fee when they choose to cancel their taxi after the driver has arrived or is already on his/her way. The passenger is able to choose to abort the cancellation or continue to cancel and accept the fee attached.
Does FREE NOW charge extra?
Please note that FREENOW may charge additional fees such as Service fees, Reservation fees, Waiting time fees, High demand fees or Surge pricing.
Do I get my money back if I cancel FREE NOW?
If, after checking the facts, a refund of Cancellation and Waiting Time Fees is accepted as fair and justified, the passenger will be credited the corresponding amount via a payment method added to his FREE NOW account (e.g. credit card refund).
Does FREE NOW tell you the price?
Ride fares are offered upfront. The price you see when booking the trip is the price you'll pay.
Why has FREE NOW charged me twice?
This may be a temporary hold. This is not a charge but a card authorisation by your bank. When you book a trip via the FREENOW app your payment method is authorised to ensure the payment method works/has sufficient funds.
How does FREE NOW taxi work?
How does it work? When you hail a cab, make sure the driver is on FREE NOW before the journey starts. Let him or her know you'd like to use Pay with FREE NOW, and they'll do the rest! They'll search for you on their app, and then put the payment through as normal at the end of the journey.
Is FREE NOW owned by Uber?
Uber has been linked with a takeover of taxi-hailing app Free Now, which has a nationwide presence in Ireland. Free Now, which was previously called Hailo and then My Taxi, is owned as a joint venture by German car giants BMW and Mercedes-Benz owner Daimler.
How do you tip a driver on FREE NOW?
Passengers can tip the driver directly from their app before, during or up to 1 hour after the trip is completed. Tips can only be added as a percentage through the app; either 10%, 15% or 20% on top of the fare. See the exact tip amount for each trip in the 'Job History' section of the app.
Is my taxi the same as free now?
No - the app used to be called MyTaxi. They renamed the app to FreeNow several months ago.
Why is it called FREE NOW?
As the name suggests, FREE NOW is all about freedom. It's our promise to you in providing the best service and the most convenient mobility solutions in getting you from A to B.