How important is front office department in rooms division?
How important is front office department in rooms division? The front office is the most important department in the hotel industry. The staff of this department is very actively looking to the guests. In this department, the staff handles all the transactions between the hotel and its guests.
What is the most profitable department in a hotel?
If you pick up the Income Statement (or Profit and Loss Statement, as it is more popularly called) of any hotel operation, one of the first things you will perhaps notice is that, between 80% and 90% of Total Revenues are contributed by Rooms and Food and Beverage departments.
What are the duties and responsibilities of each room division staff?
As a rooms division employee you will be part of several interconnected functions that include: front desk, housekeeping, reservations, concierge, guest services, security, and communications.
What is the most important department in a hotel?
1. Front Office Department: This department performs various functions like reservation, reception, registration, room assignment, and settlement of bills of a resident guest and the front office department is considered as the nerve centre of a hotel.