How important communication is between the front office and the housekeeping?
How important communication is between the front office and the housekeeping? Once the room is prepared, housekeeping can then use their two-way radio to let front desk know (again, without delay). This means the guest isn't kept waiting. For security breaches or emergency situations, real-time communication is required to ensure guests are moved quickly, safely and in an organised manner.
Why is communication between front office and housekeeping important?
To ensure efficient rooming of guests, both housekeeping and the front office must inform each other of changes in a room's status. Knowing whether a room is occupied, vacant, on change, out of order (OOO), under repair, or similar for proper room management.
What is the relationship between housekeeping and the front office departments 3?
Front Office and housekeeping are two most important departments of Rooms Division. Front Office sells rooms while housekeeping is responsible to clean and keep the rooms in perfect shape before front office sells to any guest. Both departments need to have excellent coordination, communication and team work.
What are being communicated between the front office and housekeeping?
What is the connection between front office operation and housekeeping operation? Both departments must inform each other about the changes in room status. General Guest requests like extra towels are conveyed to housekeeping. Scanty baggage guests should be informed to the housekeeping so that they can be tracked.
Why is communication important in hotel front office?
Effective communication is important in the hospitality industry because it: Improves relationships, both in-house amongst workers and between employees and customers.