How does the customers impression affect hotel organization?
How does the customers impression affect hotel organization? A hotel should pay attention to first impressions from all aspects of a guest's visit including online presence, the hotel's exterior, staff, lobby area, guest rooms, and the gym. By taking time to improve these areas and offer consistent service, guests will visit a hotel and have a quality first impression.
Why are first impressions important in hotels?
A genuine smile and friendly greeting allow the guest to feel valued. Working at a hotel is a team effort to improve the guest experience. First impressions take time to change. Personalizing the guest experience from the moment they arrive is also important.