How do you welcome guest and check in?
How do you welcome guest and check in?
- Greet your guest with a smile. ...
- Have a firm handshake. ...
- Establish connection with good eye contact. ...
- Greet your guests verbally and introduce yourself. ...
- Maintain a polished appearance and outfit. ...
- Call your guest by their first name. ...
- Ask relevant questions. ...
- Make your guest feel special.
What is the purpose of a guest check?
Guest Check – A guest check is a detailed summary of all the menu items ordered by the customer.
Do all guests have to be present for check-in?
Yes, you can check into a hotel without the person who booked it. All that is required is for you to provide valid identification and payment information. Hotels typically require guests to present a valid form of ID such as a driver's license or passport upon check-in.
Who is responsible for guest check-in?
A Hotel Front Desk Agent is a professional who is responsible for greeting guests in an efficient and courteous manner. As the first face that many see upon arrival, the Hotel Front Desk Agent checks guests in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services.
What do you say when checking in a hotel?
The first thing you can say when you check in is Hello, I have a reservation under the name of Christina Rebuffet. And instead of trying to spell your name, it's easier to just give them a copy of your reservation if you have it. Do you remember what to say when you give something to someone? “Here you go.”